Reservations/Operations Consultant - Tour Operation

Cape Town – Office Based - Tourism

R20 – R25 000pm (Neg. on Exp. & Qualifications)

Our client established Tour Operation – based in Cape Town, are looking for an experienced Reservations/Operations Consultant to join their team. Excellent communications, planning, organisational skills; Problem solving, multi-tasking and able to meet deadlines. Able to work office based – standard office hours, and flexibility in day shifts. Own reliable transport and to reside in Cape Town.

Criteria:

• Reservations and Operations exp. in The Tourism Industry (3 years Minimum)
• Relevant Diploma/Degree
• In-depth knowledge of Cape Town hotels and Tours on offer
• MS Office, Training provided on In-house booking system, tailor made.
• Own reliable transport, Cape Town Resident.

KPIs 

• Working closely with Tour Guides and Tour Operators, build on existing relationships.
• Manage emails, WhatsApp’s, bookings from operators, data capturing and text communication in an organized and efficient manner.
• Answer telephone and WhatsApp’s and represent the company in a professional and competent manner.
• Thoroughly brief Tour Guides regarding Expense sheets, pax lists and itineraries.
• Cash up for the Tour Guides and responsible handling of cash.
• Generate Expense sheets, pax lists and itineraries for Guides.
• Book Guides, extra vehicles, and trailers. Allocate vehicles and guides on the schedule.
• Produce accurate quotations, invoices, and vouchers.
• Bookings of Cape Town restaurants and attractions.
• Check welcome packs and hand it over to the Guides.
• Booking of accommodation when needed, Check flights arrival and departure information.
• Prepare water and picnic baskets when needed for tours and transfers.
• Manage vehicles and office cleaner.

Please email your CV & Qualifications to natalie@careerdynamics.co.za